Based on the instructions of the central Bank of Iraq and according to the work requirements , and in order to enhance confidence between the bank and the public, and to educate the public about the banking awareness and protection to reach the financial stability , therefore , we would like to inform you that we are opening a particular department (banking awareness and public protection department).

Kindly find below the duties of banking awareness and public protection department:

1- Demonstrate the customer services offered by the bank,and indicate the required processes.

2- Customer complaints will be received as follow:

A) Complaints boxes (available at all bank branches and offices).

B) Phone (009647503020133)

C) E-mail (rawbochuni.to@kib.iq)

3- The department will study the complaint and shall revert with a feedback to the costumer within 15 days, and inform the costumer with investigation result within 5 days.

4- All complaints will be treated strictly confidential.

5- The subject of the complaint shall not be related to justice.

6- The bank will not present the customer to justice while the submitted complaint is still under processing by the department.

7- The customer will be informed for any change in banking services with at least one month prior to any update or modification.

Download Complaint From (English)

Download the electronic complaint form from here in English